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Bill Benson

Policy Expert

Bill Benson is Managing Principal for Health Benefits ABCs (HBABCs), an organization offering health and aging policy, educational, strategic planning consulting and qualitative research services. Benson has worked on health and aging issues for 4 decades including in various leadership positions in the U.S. Congress. He served in senior appointee positions at the U.S. Administration on Aging, including as Acting Assistant Secretary for Aging, prior to starting a consulting practice in 1998. Earlier in his career he spent 10 years with the California Department of Aging, including serving as California’s State Long-Term Care Ombudsman. For the past 10 years he has been a consultant to CDC’s Healthy Aging Program. He also works closely on preventive services with SPARC and its Vote & Vax Initiative. HBABCs writes Critical Issue Briefs for CDC on a variety of public health and aging matters and produces podcasts on the same topics. HBABCs consults with AoA’s National Technical Resource Center for the nation’s Senior Medicare Patrol programs. HBABCs provides strategic planning, facilitation services, and technical writing and conducts evaluations for national, state and local organizations. For the past 12 years Benson has hosted First Person, a weekly series of conversations with Holocaust survivors before live audiences at the United States Holocaust Memorial Museum.

Bill Benson's Expert Answers

One good place to start is the Eldercare Locator, a nationwide service funded by the U.S. Administration on Aging. This service connects older Americans and their caregivers with information on senior services. You can access it online ( or by telephone (1-800-677-1116).

You can call your local long-term care ombudsman. Every state is required by the Older Americans Act to have a state and local ombudsman program. Long-term care ombudsmen are advocates for residents of nursing homes, board and care homes and assisted living facilities. They are trained to resolve problems. Ombudsmen also can provide information about how to find a facility and what to do to get quality care.